Q. I am getting a page with an error message, or a blank page, when accessing an online resource. What should I do to fix it?

If you see a webpage with an HTTP error code, or simply a blank page, when clicking a link to a library resource, do one of the following, then retry the link: 

• Clear your browser history (including both cookies and cached files). Clearing only the cookies specifically for the website affected may also be an effective solution.
• Use a private/incognito browser window
• Use a different browser. 

Specifically, the following errors can be returned when clicking links to a variety of websites and resource platforms (JSTOR, Web of Science, Gale, and UNL websites are common examples), due to interference from cookies and other files cached in the user’s browser:

400 / Bad Request
413 / Content Too Large
431 / Request Header Fields Too Large
500 / Internal Server Error
502 / Bad Gateway

These errors typically can’t be corrected by libraries personnel, or by the resource provider.

If the above doesn’t work to correct the problem, contact the Libraries and we’ll be happy to assist you!