Q. What do I do if I see an error message or blank page when trying to access a library resource?

If you click on a link to a library resource (for example, a library database, an ebook, etc.) and see a webpage with an HTTP error code or a blank page, start with some basic troubleshooting.  Try one or more of the following options, then retry the problem link: 

• Clear your browser history (including both cookies and cached files).
  • Clearing only the cookies specifically for the affected website may also be an effective solution.
• Use the same browser but in private/incognito mode
• Use a completely different browser (e.g., Edge instead of Chrome)

Specifically, the following resource access errors can result from interference from cookies and other files cached in the user’s browser:

• 400 / Bad Request
• 413 / Content Too Large
• 431 / Request Header Fields Too Large
• 500 / Internal Server Error
• 502 / Bad Gateway

These errors typically must be addressed on the user's end.

If the previous suggestions don't correct the problem, however, contact ASKus and we’ll be happy to further assist you!